Frequently asked questions

Got a question, or a doubt about a word's meaning? Here you go! 

  • What’s the carsharing service?

    A carsharing service let’s you use cars in self service. Our partner Clem provides two electric cars for the project. The user only finances it depending on the use, on the duration of the need. The vehicle is available to all users, according to their needs. In urban areas, it’s particularly fitting to people who need cars for punctual journeys or for families who don’t really need two cars but don’t have enough of one.
    It’s a simple and practical service to use, making your life easier while promoting sustainable behavior.

  • Is the carsharing service exclusively for residents or is it open to the public ?

    The carsharing service is for residents first.
    Nonetheless, but only on demand, it can be opened to the public, depending on the technical feasibility, and with express authorization from the building managers. The security is guaranteed by our geotracking solution: with it, Clem (in charge of carsharing) can know at all times the condition, location and speed of the vehicle, along with the identity of the user.


  • Should I change my insurance if I put my electric car in carsharing?

    No, I don’t, but I subscribe, via the contract binding me to Clem, to an Allianz insurance contract, insuring me for this use. The renter driver will be subject to a deductible of 750 euros. Within BienVEnu, the vehicle and the journey will be geotracked, for an enhanced security compared to traditional solutions.

  • What does “droit à la prise” mean?

    In France, the “Grenelle 2” law sets obligations concerning parking (pre)equipment, facilitating what we call “droit à la prise”, roughly translated to “right to access charging points”. It is the right, for everyone in collective housing, to install (at one’s own expenses) a charging point on one’s parking space.

    BienVEnu, by pre-equiping parking lots and making it easier to recharge one's vehicle, thus facilitates the access to charging stations, or the "droit à la prise".

  • What does carpooling entail?

    Carpooling is sharing a car, on a given journey, with an individual. It helps saving on fuel and maintenance, but also reducing traffic congestion and pollution. Within BienVEnu, a platform dedicated to carpooling is provided, so let residents find the car and journey that fits their needs.

  • How does “peer-to-peer” work?

    Peer-to-peer (P2P) is the concept of sharing between private individuals.
    Within BienVEnu, that means anyone and everyone can share or lease one’s vehicle or charging station with the other residents. This grants charging station or electric vehicle owners of the residence an additional income, to dampen the initial investment.

  • I heard about “ZE ready”. What’s that?

    “ZE ready” is a label specific to Renault, that aims at insuring the compatibility between recharging systems and their batteries. It isn’t a norm or an all-constructors certification. The NF C 15-100 noram is the reference for the electrical installation.

  • Must the ten parking spots be next to one another?

    It’s not necessary, no. BienVEnu installs a cable that goes through the parkinglot (depending on the parking’s specificities), allowing stations to be set up on spots that aren’t always next to each other. It’s one of the opportunities the project presents.

  • Is an installation on an outside parkinglot possible?

    Yes it is. The installation can be both outside and inside, the outside variation is currently being developed.

  • Why are there no fast-charging points?

    90% of recharge take place at the main charging location, in normal charge (3 to 7 kVAs). A car is on standby 95% of the time, making the normal mode the more appropriate mode. This type of recharge allows for the proper management of local energy, all the while guaranteeing the vehicles charge properly.

    Moreover, the aim of the project is to develop a smart charging offer at accessible prices. A fast-charging terminal would increase prices considerably (for very little practical gain) and contradict the project’s goals.

    Nonetheless, the possibility of setting up a 22 kVA charging point could be considered in specific cases.

  • I already own an electric vehicle. Can I use your charging points to recharge my car ?

    You have two possibilities: buying a charging station for you parking space, or wait for a neighor to lease his/hers via the peer-to-peer service on the dedicated platform.

  • I already own one or more charging stations. Can they be integrated to BienVEnu?

    The technical visit of the site will show if the stations can be remote controlled, one of the prerequisites for integrating stations to the BienVEnu solution.

  • I have a thermal vehicle: how can I know more about financial and ecological gains if I switch to an electric vehicle?

    You need to compare the different TCOs (total cost of ownership), taking into account : the cost of the purchase, of the vignette, of upkeeping and energy. Electric vehicles, with less expensive upkeeping and recharge, deteriorate less.

    Learn more about
    the price difference on maintenance for a thermal or an electric car

  • There are two plugs on the station. Does that mean we can plug in two cars?

    No, it’s just one charging point, but both plug types are present to suit the possible connection (E/F or type 2S).

  • What if we want to add a station, expand the park?

    It’s absolutely possible! BienVEnu is an evolutive installation, the system is easy to set up and the installer is trained.

Supported by ADEME (French Agency for Environment and Energy Control) under the “Investments for the Future” program and by the Ile-de-France Region.

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